Refund policy

Your satisfaction is 100% guaranteed.

We want you to love your POO-ch Stick. If you're not completely happy with your purchase for any reason, just reach out and we'll make it right with a full refund.

How to request a refund
Contact us through our Contact page with your order number and a quick note about what happened. We'll respond promptly and process your refund.

How refunds are issued
Approved refunds are returned to your original payment method. Depending on your bank or card provider, it can take a few business days for the credit to appear after we process it.

Damaged or incorrect items
If your order arrives damaged, defective, or isn't what you ordered, contact us right away — we'll send a replacement or refund you in full, no return needed.

Returns
If we ask you to return an item, we'll send simple instructions. Please don't ship anything back before contacting us.

Questions? Reach us anytime through our Contact page — we're a small team and we genuinely want you walking happy.